Frequently Asked Questions (FAQ)
Find quick answers to the most common questions about Online Sapphire products, orders, shipping, and more.
What kind of products does Online Sapphire offer?
We offer a premium range of stainless steel kitchenware, including casseroles, cookware sets, serving dishes, jugs, filters, storage containers, and tableware. All products are made with high-quality, food-grade stainless steel for durability, hygiene, and lasting shine.
Are all products made from food-grade stainless steel ?
Yes. Every product from Sapphire International is crafted from 100% food-grade stainless steel, ensuring safety, hygiene, and rust resistance for long-term use.
How can I place an order on Online Sapphire?
Simply visit https://www.onlinesapphire.in, browse your favorite products, add them to the cart, and proceed to checkout. You can make secure online payments through our trusted payment gateways.
What payment methods are accepted?
We accept a variety of secure online payment options, including credit/debit cards, UPI, net banking, and major digital wallets. All transactions are processed safely via PCI-DSS compliant gateways.
How long does delivery take?
Delivery usually takes 5–7 business days depending on your location. Once shipped, you’ll receive a tracking number via email or SMS so you can monitor your order status.
What is your return or exchange policy?
We accept returns or exchanges only for manufacturing defects or incorrect product deliveries within 3 days of receiving the order.
Products must be unused and returned in their original packaging.
For assistance, please email us at info@onlinesapphire.com.