Introduction
- At Sapphire International, we value the trust you place in us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our services, you agree to the terms outlined below.
1. Information We Collect
- Order Information: Name, billing address, shipping address, payment information (processed via secure gateways), email address, and phone number.
- Device Information: Details about your device including IP address, browser type, and time zone to help improve site performance.
- Correspondence: Records of any communication you have with our customer support team regarding inquiries or return claims.
2. How We Use Your Information
- Fulfill Orders: Process payments, arrange shipping, and provide you with invoices and order confirmations.
- Customer Support: Communicate with you regarding your orders or any damage claims (including reviewing unboxing videos and images).
- Security: Screen our orders for potential risk or fraud.
- Marketing: With your permission, send you updates about new utensil collections, special offers, or company news.
3. Sharing Your Personal Information
- Service Providers: We share your address and contact details with our logistics partners to ensure the delivery of your utensils.
- Payment Processors: Your payment data is handled by secure, encrypted third-party payment gateways.
- Legal Compliance: We may share information to comply with applicable laws and regulations or to respond to a lawful request for information.
4. Data Retention
- We will maintain your Order Information for our records unless and until you ask us to delete this information.
- Note on Return Claims: Any unboxing videos or images of damaged products submitted for claims will be stored for a limited period to verify the replacement/refund process.
5. Security of Your Data
- We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
6. Cookies
- Our website uses cookies to enhance your shopping experience (for example, to remember items in your cart). You can choose to disable cookies through your browser settings, though it may affect site functionality.
7. Changes to This Policy
- We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
8. Contact Information
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- Email: info@onlinesapphire.in