Welcome to the Sapphire International Help Center. We are here to ensure your experience with our premium utensils is seamless. Browse the categories below for quick answers.
Frequently Asked Questions (FAQs)
- How do I track my order?
Once your order is dispatched, you will receive an email or SMS with a tracking link. You can also track it via the ‘My Orders’ section in your account. - Can I change my shipping address after placing an order?
Address changes are only possible if the order has not yet been dispatched. Please contact our support team within 2 hours of placing your order for any corrections. - What should I do if my package arrives damaged?
As per our policy, please record an unboxing video and take photos of the damage. Submit these through the ‘My Account’ section or email us within 5 days of delivery. - Do you offer international shipping?
Currently, Sapphire International does not offer international shipping.
Quick Actions
- Cancel an Order: Go to My Orders -> Select Order -> Click ‘Cancel’ (Only available before shipping).
- Report Damage: Email info@onlinesapphire.in with your unboxing video.
- Check Refund Status: Refunds typically take 15 days after we receive the return at our warehouse.
Support Guidelines & Claims
To ensure your claim is processed without delay, please follow the visual guide below for submitting evidence of damaged utensils.
- Timestamped Unboxing Video: Must show the sealed box being opened.
- High-Resolution Photos: Focus on the specific defect or dent in the utensil.
- Invoice Visibility: Ensure the shipping label is legible in your photos.
Contact Us
- Email Support: info@onlinesapphire.in